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Payment Policies & Financial Navigation

Although we are not a free clinic, NeighborHealth aims to make high-quality healthcare affordable for all our neighbors – please read on to learn about our discounted payment options for uninsured patients. Patients are encouraged to pay for their services at the time of their appointment.

Male Doctor with a child

Need help?

You can make an appointment to talk to our financial navigator to discuss payment options. Call (984) 222-8000.

Same-day, Self-pay Discount:

Patients without insurance who aren’t eligible for a sliding fee scale discount are eligible to receive a same-day discount of $125. No patient will pay more than $125 when payment is rendered at the time of the visit.

UNC Financial Assistance:

NeighborHealth is proud to partner with UNC Healthcare to help patients apply for outside assistance to help cover referrals to specialists within the UNC Health system, including: Cardiology, Physical Therapy, Urology, Bariatric Surgery, General Surgery, Pulmonology and many others.

Sliding Fee Scale (Discount Based on Income)

NeighborHealth offers a Sliding Fee Discount Program based on household income and family size. Fees range from $25 to $75 per visit. Patients with and without insurance may apply. Patients who don’t qualify may be eligible for same-day, prompt-pay fee of $125. Please ask the front desk staff for more information. 

  • View the sliding fee discount application (English) (Spanish)

  • View the sliding fee scale rates in the chart below.

Sliding Free Scale Table

Insurance Plans

NeighborHealth accepts Medicaid, Medicare, many commercial plans, and uninsured patients. Please present your insurance card at registration. You may receive a bill for past visits if you do not share your coverage information. Make sure that a NeighborHealth provider is your assigned primary care provider (PCP) with your insurance plan.

Insured Patients

*Certain insurance plans may have limited provider availability

If you have any questions about which insurance plans we accept, please call (984) 222-8000.

Uninsured Patients

Patients who:

  • do not qualify for Medicaid or Medicare

  • do not have coverage through an employer

  • cannot afford health insurance

We’d love to be your medical home!

If your insurance changes, please call NHC to notify us of this change to ensure your future visits will be covered by your new insurance.

NeighborHealth Center, Inc. (NHC), is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.