Payment Policies & Financial Navigation

Although we are not a free clinic, NeighborHealth aims to make high-quality healthcare affordable for all our neighbors – please read on to learn about our discounted payment options for uninsured patients. Patients are encouraged to pay for their services at the time of their appointment.

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Need help?

You can make an appointment to talk to our financial navigator to discuss payment options. Call (984) 222-8000.

Same-day, Self-pay Discount:

Patients without insurance who aren’t eligible for a sliding scale fee discount are eligible to receive a same-day discount of $125. No patient will pay more than $125 when payment is rendered at the time of the visit.

UNC Financial Assistance:

NeighborHealth is proud to partner with UNC Healthcare to help patients apply for outside assistance to help cover referrals to specialists within the UNC Health system, including: Cardiology, Physical Therapy, Urology, Bariatric Surgery, General Surgery, Pulmonology and many others.

Sliding Fee Scale (Discount Based on Income)

NeighborHealth offers a Sliding Fee Discount Program based on household income and family size. Fees range from $25 to $75 per visit. Patients with and without insurance may apply. Patients who don’t qualify may be eligible for same-day, prompt-pay fee of $125. Please ask the front desk staff for more information. 

  • View the sliding fee discount application (English) (Spanish)
  • View the sliding fee scale rates in the chart below.
2023 Neighborhealth Sliding-fee DISCOUNT SCHEDULE

Insurance Plans

NeighborHealth accepts Medicaid, Medicare, many commercial plans, and uninsured patients. Please present your insurance card at registration. You may receive a bill for past visits if you do not share your coverage information. Make sure that a NeighborHealth provider is your assigned primary care provider (PCP) with your insurance plan.

Insured Patients

  • Medicare
  • Medicaid
  • BlueCross/BlueShield
  • United Healthcare
  • Aetna
  • Multiplan
  • Brighthealth
  • Cigna
  • & most other commercial plans

If you have any questions about which insurance plans we accept, please call (984) 222-8000.

Uninsured Patients

Patients who:

  • do not qualify for Medicaid or Medicare
  • do not have coverage through an employer
  • cannot afford health insurance

We’d love to be your medical home!